Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
How long does it take to receive my order?
All orders are carefully prepared and shipped within 2–5 business days.
Delivery time depends on the shipping method you select at checkout:
- Fast Shipping: 2–4 business days after dispatch
- Express Shipping: 4–9 business days after dispatch
We do not ship on Sundays or public holidays.
During busy periods such as weddings or holiday seasons, preparation time may take slightly longer — but we always do our best to dispatch as quickly as possible.
Can I cancel my order after purchase?
You can cancel your order within 1 hour after placing it.
After this period, production begins and cancellation is no longer possible, since each product is custom-made.
To request a cancellation, please contact us directly on WhatsApp: +44 77 2921 9769 with your order number.
Do you accept returns or exchanges?
Because all of our items are personalized and made to order, we cannot accept returns, refunds, or exchanges once production has started.
However, if your item arrives damaged or incorrect, we will gladly replace or refund it under our Refund & Return Policy.
To report a damaged or incorrect item, please contact us within 3 days of delivery via WhatsApp: +44 77 2921 9769 and include photos or videos of the issue.
Do you ship internationally?
Yes, we currently ship to 33 countries worldwide.
If your country does not appear at checkout, please contact us via WhatsApp and we will be happy to assist you.
Are customs fees included in the price?
We include all standard duties and taxes in our prices.
If your local customs authority applies additional import fees, these are the responsibility of the recipient and cannot be refunded.
For orders shipped to the United States, a 25% customs duty is automatically added at checkout and collected during payment — no extra payment is required upon delivery.
What kind of products do you offer?
UmasMade specializes in personalized physical gifts — such as custom notebooks, gift boxes, mugs, and handmade accessories.
All products are designed and personalized with care, making each item unique and meaningful.
How can I contact UmasMade?
For the fastest assistance, contact us directly via WhatsApp: +44 77 2921 9769.
You can also reach us by email at contact@umasmade.com.
Our customer service team is available Monday to Saturday to answer your questions.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, message us immediately through WhatsApp: +44 77 2921 9769.
Please include:
Your order number
Clear photos or videos showing the damage
A short description of what happened
Once we review your case, we will offer a replacement or a refund, depending on the situation.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear after the carrier picks up your package.
You can follow your shipment directly through the carrier’s website (DHL, UPS, FedEx, TNT, or Widect).
Are your products handmade?
Yes — all UmasMade products are handmade and personalized by our dedicated team.
Each piece is carefully crafted, inspected, and packaged before shipping to ensure you receive a premium-quality product.
Do you accept returns or exchanges?
Because all of our items are personalized and made to order, we cannot accept returns, refunds, or exchanges once production has started.
However, if your item arrives damaged or incorrect, we will gladly replace or refund it under our Refund & Return Policy.
To report a damaged or incorrect item, please contact us within 3 days of delivery via WhatsApp: +44 77 2921 9769 and include photos or videos of the issue.
